So, continuing on with my air conditioner repair dilemma. The system was purchased only 3 years ago, and like I said in my previous post, is no longer functioning as it should.
Naturally, I call the number provided by my original salesman. The friendly sounding receptionist informs me that my sales rep no longer works there (of course). She tells me I need to speak to Scott who is currently on lunch (of course). So I leave a voicemail. A day goes by, I leave another voicemail (this time he left early for the day). Another day goes by, I leave another voicemail (jury duty perhaps?). Finally I call and catch him in his office (imagine that). He disregards my initial complaints about him not returning my calls, and tells me “we are no longer responsible for your system” as it over one year old and I didn’t purchase the fancy pants warranty. So he gives me the standard 800 number for repair service, telling me I’ll need to fork over at least $93 just to have someone come look. Ok, I’ll call and get it setup. After all, it was 90 degrees outside and my house was melting.
So I call the 800 and the automated system tells me I can schedule this online. Great, I would much rather do this than talk to a person who I won’t be able to understand. So I make the appoint online. Now is a good time to mention my hatred for these types of appointments where they give you a window (1:00pm-5:00pm) of when the technician will actually show up. Sure I’d love to use my vacation time to sit around waiting for someone to show up…I had nothing better to do anyways.
Phil the technician shows up and asks about what kind of problems I’ve been having. I assumed he already knew since I wrote a lengthy and complete description when I made the appointment. The other thing I assumed was that he knew what kind of system I had from either my purchase records or from the additional lengthy description I provided at the time of making the appointment. I was wrong. He told me that he was not qualified and didn’t have the correct equipment to work on my type of system (involving R-410A refrigerant). He admitted to today’s efforts being a “waste of time” and then asked that when the survey comes, that I give him all 5′s on his review. He didn’t want to leave with out me being totally satisfied with him wasting my time. Acting as if it were a favor to me, he calls one of the “qualified” technicians in the area and tell me he can get right over…next tuesday…another week from now (blood boiling).
Lucky me, I get to do this all over again next Tuesday (take more time off to sit around and cross my fingers for someone to actually help me with this situation). I’ll let you know how it goes…I know you can’t wait to hear.
Customer service is dead.